Terms of Service
Last updated: October 21, 2026
These terms govern your use of airpoolevents.com and any rental booking you place with AirPool Event Rentals. By booking, you agree to them.
Bookings
A booking reserves the chairs, tables and linens you select for your chosen dates, subject to availability at checkout. Prices and the duration discount are calculated and confirmed by us at the time of booking.
Payment
- The full order total is charged at checkout via Stripe. That payment is what locks in your dates and items.
- If an item is lost, stolen, or returned damaged beyond repair, we charge its replacement cost to the card on file, which may be billed as more than one charge if needed.
Pickup & delivery
For pickup orders, have your booking reference handy when you arrive — we may ask to confirm your name or reference. For delivery orders, the delivery fee is based on distance; it and the optional $75 setup & teardown are shown before payment. We will coordinate a delivery window before your event.
Text messages (SMS)
If you check the SMS consent box at checkout, you agree to receive text messages from AirPool Event Rentals related to your rental order — booking confirmation, delivery or pickup status updates, and reminders. Consent is not a condition of renting; you can book without opting in and we will reach you by email instead.
- Message frequency varies based on your order activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out, or HELP for help.
- Carriers are not liable for delayed or undelivered messages.
How we handle the phone number you provide is described in our Privacy Policy. We do not share SMS opt-in consent or phone numbers with third parties for their own marketing.
Cancellations & changes
Full refund if cancelled at least 48 hours before your rental starts. Within 48 hours, a 50% refund is issued. No refund for no-shows or after pickup. You can cancel online from the Booking Status page with your booking reference and email. To change a booking, contact us as early as possible through the contact page.
Care & damage
You are responsible for the items during the rental period. Normal wear is expected; please report any damage promptly. Items lost, stolen, or damaged beyond repair are charged to the card on file at replacement cost. Normal wear and tear on linens is fine and isn't charged. Please don't wash them: just shake them out and return them. A linen that is lost, or damaged beyond normal wear and tear (such as a burn, tear or hole), is $25, charged to the card you paid with.
Liability
Items are rented as-is. To the extent permitted by law, our liability is limited to the amount paid for the affected booking. You are responsible for safe setup and use.
Contact
Questions about these terms? Reach us through the contact page. See also our Privacy Policy.