Terms of Service

These terms govern your use of Premium Rentals HQ and any rental booking you place. By booking, you agree to them.

Bookings

A booking reserves the selected chairs and/or tables for your chosen dates, subject to availability at checkout. Prices and any multi-day discount are calculated and confirmed by us at the time of booking.

Payment & deposit

• The rental total is charged at checkout via Stripe.
• No security deposit or card hold is taken at booking. If items are lost, stolen, or returned damaged, we charge the card on file directly for the documented repair or replacement cost, which may be billed as more than one charge if needed.

Pickup & delivery

For pickup orders, have your booking reference handy when you arrive — we may ask to confirm your name or reference. For delivery orders, delivery and optional setup fees are based on distance and shown before payment; we will coordinate a delivery window before your event.

Text messages (SMS)

If you check the SMS consent box at checkout, you agree to receive text messages from AirPool Event Rentals related to your rental order — booking confirmation, delivery or pickup status updates, and reminders. Consent is not a condition of renting; you can book without opting in and we will reach you by email instead.

• Message frequency varies based on your order activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.

How we handle the phone number you provide is described in our Privacy Policy. We do not share SMS opt-in consent or phone numbers with third parties for their own marketing.

Cancellations & changes

Contact us as early as possible to change or cancel. Refund eligibility depends on how far in advance you cancel relative to your rental start. Reach us via the contact page.

Care & damage

You are responsible for the items during the rental period. Normal wear is expected; please report any damage promptly. Significant damage or loss is charged to the card on file at replacement cost.

Liability

Items are rented as-is. To the extent permitted by law, our liability is limited to the amount paid for the affected booking. You are responsible for safe setup and use.

Contact

Questions about these terms? Reach us through the contact page. See also our Privacy Policy.