Help & Support

Frequently Asked Questions

Find answers to common questions about our chair and table rental services.

Pricing & Discounts

Chairs are $3.00/day and tables are $10.00/day (six-foot and 48" round). The total is based on how many days you rent and how many items you need. A $30 minimum order applies (before discounts).
Yes — the longer you rent, the more you save, applied automatically at checkout: 10% off for 1 day, 15% off for 2–3 days, and 20% off for 4 or more days. For large or extended events, contact us for a custom quote.
Yes — the pre-discount subtotal (items × days, before any delivery or setup fees) must be at least $30. This helps us cover the cost of cleaning, packing, and transport for small orders.

Delivery & Pickup

Both. Self-pickup from our Orange, CT location is always free. Delivery is available within 35 miles — we bring the chairs and tables to your address and collect them after your event.
Simple formula: $25 base + $2 per round-trip mile from Orange, CT. Enter your event address at checkout and Google Maps driving distance fills in the exact fee before you pay — no surprises.
Most backyard parties fit in one van run. Bigger orders (roughly 40+ chairs with several tables) may need a couple of trips — that cost is already included in the delivery total shown at checkout, so there's nothing extra to figure out.
Yes — optional setup & teardown is $60 on top of delivery. Toggle it on at checkout when you choose delivery.
We deliver within a 35-mile radius of Orange, CT. If your address falls outside that radius, the booking form will let you know before you proceed. For locations just outside our radius, contact us — we may be able to accommodate with a surcharge.
Pickup is from our Orange, CT location. The exact address is included in your confirmation email and pickup details email after you book. Please bring a valid ID and your booking reference number.

Deposit

No deposit or card hold is taken when you book. If items come back lost, stolen, or damaged, we charge the card on file directly for the documented repair or replacement cost — in one or more separate charges if needed — rather than placing a hold.
If items are returned damaged, lost, or stolen, we charge the card on file directly for the documented repair or replacement cost — this may be billed as more than one charge if additional issues are found after your event. We'll always contact you first to discuss the situation.

Cancellation & Refunds

Full refund if cancelled at least 48 hours before your rental starts. Within 48 hours, a 50% refund is issued. No refund for no-shows or after pickup. You can cancel from your booking status page using your reference number and email — no need to call.
Go to the Booking Status page (linked in your confirmation email and in the site navigation), enter your booking reference and the email you booked with, and click "Cancel this booking." You'll see a confirmation and the cancellation will be recorded immediately.
Yes — you can modify quantities or dates up to 48 hours before your rental period begins. Please contact us with your booking reference and we'll update it for you.

Damage & Responsibility

Normal wear and tear is covered at no cost. For significant damage, we charge the card on file directly for the documented repair or replacement cost. We ask that you notify us immediately of any damage so we can work with you fairly.
Yes — you are responsible for the items from the time you receive them until they are returned to us. Stolen or lost items are charged to the card on file at replacement cost. For large events, we recommend having a designated person monitor the rental items.

Booking Window

Book up to 90 days in advance. For best availability, we recommend booking at least 1 week ahead. We accept bookings up to 90 days out — if you need something further ahead, contact us.
Same-day bookings aren't available online, but we may have inventory available. Contact us directly and we'll do our best to accommodate you.

Service Area & Hours

We're based in Orange, CT and serve Greater Connecticut & surrounding area (within 35 miles of Orange, CT). That includes table and chair rentals for New Haven, Bridgeport, Stamford, Milford, West Haven, Stratford, Shelton, and nearby towns within our delivery radius. If you're outside our radius, reach out — we may be able to arrange delivery with a surcharge for larger events.
Yes — Bridgeport, Stamford, and most of Fairfield County are within our 35-mile delivery radius from Orange, CT. Enter your event address in the booking flow to see the exact delivery fee ($25 base + $2/round-trip mile), or choose free self-pickup.
7 days a week, 8:00 AM – 8:00 PM ET. We reply to all messages within 24 business hours.
Email us at [email protected] or call/text (929) 594-8483. You can also use our contact form — we respond within 24 business hours.
Absolutely — we encourage it. Visit us in Orange, CT to see and test our chairs and tables before you book. Contact us to schedule an appointment and we'll be happy to show you around.

Still Have Questions?

If you couldn't find the answer to your question, please don't hesitate to contact us directly. Our customer support team is always ready to help.